Service Desk Team Leader - IT Support & Managed Services

Satellite Office · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25,000,000 - 40,000,000
Satellite Office is seeking a skilled and experienced Service Desk Team Leader to join our dynamic team in Canggu, Bali. In this role, you will be responsible for leading and managing our IT support and managed services team, ensuring high levels of customer satisfaction and operational efficiency. This is an exciting opportunity to make a significant impact in the IT industry and to work in a vibrant and international environment.

📋 Tanggung Jawab Pekerjaan

Lead and manage a team of IT support professionals, providing guidance and mentorship to ensure their professional growth and development.,Monitor and maintain IT systems and infrastructure, ensuring their optimal performance and availability.,Provide timely and effective technical support to internal and external customers, resolving issues and addressing concerns.,Develop and implement IT service management processes and procedures to improve efficiency and effectiveness.,Collaborate with other departments and stakeholders to ensure the alignment of IT services with business objectives.,Monitor and report on key performance indicators (KPIs) to measure the effectiveness of IT services and identify areas for improvement.,Stay up-to-date with the latest trends and developments in the IT industry, and recommend appropriate strategies for implementation.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Minimum of 5 years of experience in IT support and service management roles.,Proven track record of successfully leading and managing a team of IT support professionals.,Strong understanding of ITIL or similar service management frameworks.,Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with customers and stakeholders.,Strong problem-solving and analytical skills, with the ability to identify and resolve complex technical issues.,Familiarity with a range of IT systems, software, and hardware is a plus.

🛠️ Keahlian

ITILService ManagementTeam LeadershipTechnical SupportProblem SolvingCommunication Skills
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