Customer Care Perbankan - Semarang (English Speaker)

Mitracomm Ekasarana · 📍 Semarang, Jawa Tengah · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
Rp 3.701.709 per month
Mitracomm Ekasarana is seeking a dedicated and customer-focused Customer Care Perbankan professional to join our team in Semarang. This role is perfect for someone who is fluent in English and has a passion for providing excellent customer service in the banking sector. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.

📋 Tanggung Jawab Pekerjaan

Handle customer inquiries and complaints through various channels such as phone, email, and chat.,Provide accurate and timely information to customers about banking products and services.,Resolve customer issues and escalate complex problems to the appropriate departments when necessary.,Maintain a high level of customer satisfaction by providing friendly and professional service.,Monitor and improve customer care processes to enhance efficiency and effectiveness.,Assist in training and mentoring new customer care staff.,Stay updated with the latest banking regulations and industry trends.

🎓 Kualifikasi & Syarat

Fluent in English, both spoken and written.,Previous experience in customer care or banking sector is a plus.,Strong communication and interpersonal skills.,Ability to work under pressure and meet tight deadlines.,Good problem-solving and decision-making skills.,Proficient in using computer and customer service software.,Bachelor's degree in Business Administration, Communication, or related fields is preferred.

🛠️ Keahlian

Customer service excellenceEnglish fluencyProblem-solving skillsCommunication skillsTime managementTechnical proficiency
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